CAMPUS PLACEMENTS: By Quantum Leap hiring for Accenture and IBM

CAMPUS PLACEMENTS:

By

Quantum Leap hiring for Accenture and IBM

Role: Service Desk Analyst,

Salary: 188000 lpa

For IV-B.Tech-2014 passouts

On 12-06-14,

At BITS Campus,

Bring Certificates with Xerox copy & Resume with one Photo.

For details check

www.placement-bies.blogspot.com : PRINCIPAL-BITS

    

 Role: Service Desk Analyst, Skill: Service Desk Management       

  Minimum Skill Requirement:

1. Bachelor Engg. degree or 3 year diploma   

2. Excellent communication skills, with neutral accent.   

3. Excellent written communication skills with email etiquettes.   

4. Fundamental Technical know-how on system trouble shooting   

Must Have:

1. Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support.    

2. Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.   

3. Follows the incident life cycle as defined by process viz – logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.   

Good to Have: - Technical Certifications like A+, Network +, Security +, CCNA, MCP, MCSP etc    

CTC: INR  1,88,000 lap (Third party Payroll)

Location: Bangalore or Gurgaon