Dear Principal/TPO

We cordially invite your esteemed Institution STUDENTS for “IBM OFF-CAMPUS DRIVE” on 29^th October, 2013 at SCIENT INSTIUTE OF TECHNOLOGY, Ibrahimpatnam.

Sir,

This is to inform you that SCIENT INSTIUTE OF TECHNOLOGY been given the responsibility of Organizing & co-ordinating an Off-Campus Recruitment Drive for “IBM" For B.Tech,M.Tech,MCA & MBA - 2013, 2012, 2011& 2010 , Batches on 29^th October 2013(Tuesday) BY 8.30am

About IBM INDIA- Profile:
IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.

IBM has been expanding its footprint in India - and has a presence in over 200 cities and towns across the country - either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry - and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognized as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies.

The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.

Integrated Technology Delivery  

Integrated Technology Delivery (ITD) brings together all of IBM's worldwide service delivery capabilities for Strategic Outsourcing with strong local and regional management teams supported by a set of key global competencies including Security, Asset & Risk Management (SARM), End User Support (EUS) and Server Systems Operations (SSO). Currently we are looking for inspiring students to participate in our pooled off campus drives for the End User Support unit.   

JOB DISCRIPTION:

Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users

• Remote Infrastructure support delivery
• Perform problem cause analysis
• Resolve routine customer problem
• Ability to Identify Opportunity & Implement Process Improvements
• Has technical experience and skills in the areas of problem determination, creativity and analysis.
• Ability to meet a set of defined account agent productivity measurements.

MANDATORY SKILLS:

• Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
• Browser Support - Internet Explorer
• Strong computer skills required
• Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN.
• Excellent oral and written communication skills.
• Excellent customer service orientation
• Neutral accent

DESIRED SKILLS

• Ability to identify basic hardware parts and aware of basic hardware concepts
• User level familiarity with at least one e-mail client - Outlook, Notes etc..
• Skilled in commercially standard software applications and major desktop operating systems
• Awareness of basic networking concepts and technologies.
• Questioning skills /probing skills, as relevant to the issue and level of the caller

ELIGIBILITY CRITERION

• Any Graduate (10+2+3), B.E/B.Tech ,Any Post Graduates, Diploma Holders (10+3)
• Fluency In Communications Skills (both spoken and written)/ soft skills

ADDITIONAL INFORMATION

Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported.

CTC: Will be disclosed to the selected candidates by HR

Percentage: Any without any backlog (Must not have any backlog at the time of IBM recruitment process)

Location of joining - Hyderabad and Bangalore
Joining Type - Immediate
Percentage aggregate considered only for the highest degree pursued

 Selection criteria:

1. GROUP DISCUSSION

2. V & A TEST

3.Telephonic Round

 Date of Event: 29^th October, 2013

Reporting Time: 8.30am

Last Date of Registration: 28^th October, 2013 up to 3pm

http://scient.ac.in/placement/?q=content/online-registration

 For details Visit:http://scient.ac.in/placement

No registration fee

Note: Please share the database of 2013/12/11 in enclosed format

Please ensure to carry the below mentioned documents for registration: (Mandatory)

1. Candidate profile - 2

2. Photo copy of all the mark sheets, Provisional Degree Certificates/ Degree Certificates (without fail)

3. Photo ID card (Driving License / Passport / Voter ID card / College ID proof)

4. Passport Size Photo – 4

VENUE:

SCIENT INSTITUTE OF TECHNOLOGY,

Ibrahimpatnam,

RR Dist

Cell: 9966099521(TPO)

Regards

TPO SCIENT